Shipping policy

Last updated: August 25, 2026

This Shipping Policy applies to orders placed on bibliotheque-de-parfum.ca for delivery within Canada and the United States.

Shipping Costs

Free tracked shipping is available when the order value after discounts and before taxes reaches:

Canada: C$100 or more
United States: US$100 or more

For orders below the free-shipping threshold, available shipping methods and the exact shipping cost are calculated based on the destination and displayed at checkout.

Order Processing

Orders are processed and dispatched from our warehouse within 1–3 business days, Monday through Friday, excluding statutory holidays.

During November, December, promotional periods, and statutory holidays, processing may take longer. If we are unable to dispatch an order within the stated timeframe, we will contact the customer with an updated estimate and the available options.

Carriers and Tracking

Orders are shipped with Canada Post or UPS. Available delivery methods depend on the destination and are displayed at checkout.

Once an order has been dispatched, the customer will receive a shipping confirmation email containing tracking information.

Estimated Delivery Times

Delivery estimates begin after the order has been dispatched and do not include the 1–3 business day processing period.

Ontario: 1–3 business days
Quebec: 1–4 business days
New Brunswick, Manitoba, Saskatchewan, Alberta, British Columbia, and Nova Scotia: 5–8 business days
Newfoundland and Prince Edward Island: 7–8 business days
United States: 2–8 business days, excluding possible customs delays

Delivery to rural or remote locations may require additional time. Saturdays, Sundays, and statutory holidays are not considered business days.

Delivery times are estimates and cannot be guaranteed, as delays may occur after a parcel has been transferred to the carrier.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

If an address needs to be corrected, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional shipping charges may apply if an order is returned or must be reshipped because of an incorrect or incomplete address.

Lost, Damaged, or Missing Packages

If tracking has not updated, a package appears to be lost, or an order arrives damaged, please contact us at hello@bibliotheque-de-parfum.ca with the order number and relevant details.

If tracking shows that a package was delivered but it cannot be located, please check the delivery location and contact us promptly. We will assist with the carrier investigation and review the appropriate resolution based on the circumstances and applicable consumer protection laws.